The fact they will not let me access my account and withdraw any more money shows they are not doing the right thing. This is clearly a case of the casino not wanting to pay me because I have won too much and they are looking for way to get out of it. If they were worried about my well-being and gambling habits they would pay me out and close my account instead they are putting me through this stress now of not paying me what I have rightfully won on their casino. I have never spent hours on this account at any time as it not even possible let alone am I able to do so, I would also like to see the logs from the casino as I believe this is a complete lie.
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The casino said they won’t accept the card so I messaged aussie slots to help, he contacted them and explained to them that that’s how the licence is here unless you get it renewed. I explained to both aussieslots and the casino that it would take a few weeks for the new Card to arrive, they said that’s fines “the money will be safe”. A few days later I was declined access to my account, I messaged aussie slots and he said he will see what he can do. I have now been waiting for the casino to sort it out with him for over 2 months now and I dont know if much has been fixed, I feel like im being dodged and left behind. You have also continued to play for three months depositing and withdrawing, taking further bonuses and you’ve even been playing today…
- Out of due I think it’s still the casino responsibly to inform the player of breaching T&C’s especially when your staff know that the player is or will in breach of T&C’s.
- We understand at Viper that sometimes playing one particular game can put you on a bad run however the RTP is all legally set by Wazdan and they are licensed and audited as a gaming company.
- As that has been explained to you on three different occasions, regardless of what you think you are wrong.
- We are of the opinion that all winnings earned legitimately should be paid, even if the casino wishes to close your account thereafter.
- The slots have superb graphics and are loaded with features that help you score wins easily.
- Given that both the minimum deposit amount and the withdrawal cap are only set at €10, they are very reasonable indeed.
- Based on their findings, we have calculated the casino’s Safety Index, which is our score describing the safety and fairness of online casinos.
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Keep reading our ViperSpin Casino review to learn more about this casino and decide whether it is a good choice for you. There are only a few payment methods supported by ViperSpin, including Visa, MasterCard, Skrill, AstroPay, MiFinity, Bitcoin, Ethereum, and Litecoin. Given that both the minimum deposit amount and the withdrawal cap are only set at €10, they are very reasonable indeed. However, the operator only permits small weekly and monthly maximum payouts compared to other casinos. You should also be informed that it could take up to 7 working days to complete withdrawals of more than €1000. Finally, in order to comply with AML rules and prevent additional fees, you must wager your deposits at least once before requesting a cash-out.
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Its clear you’re an unreasonable person, delusional and a pathological liar even though you are a regular player you’re abuse towards my support team won’t be tolerated any further. There is currently no live chat but the support email was pretty fast and very helpful. Website blocking is one of a range of enforcement options available to ACMA. Action can be taken if a site does not hold a licence, offers prohibited services such as online slots or in-play sports betting, or publishes ads for another site that is unlicensed or runs prohibited services.
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I have won on other casino sites and never had any concerns with getting my money out in the past and never had to wait 1 week for each withdrawal. I run a successful business and im a father and do not have time to gamble no where near the time that the casino is implying. They have offered me a refund to all my deposits also which is not right as if I had kept depositing over and over again and loose every time would they stop my account then or just keep taking my money. Please also note that we did explain to Trent that we will reimburse back his entire deposits ever made to Viper spin, on a secondary account and then that account will also be then excluded. Trent feel free to confirm that amount with your banking provider + we can also attach deposit screenshots from our back end. No further bets under his name will be allowed to be placed on Viper spin.
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viperspin australia has unfair clauses in their Bonus Terms and Conditions. After reviewing the T&Cs related to the casino’s bonuses, I found some parts that I consider unfair to players. If you plan to use a bonus at this casino, you may run into issues. If you want to make sure you have an enjoyable gaming experience, I recommend you look for a casino with fair T&Cs. And if you decide to play at this casino despite the unfair rules, at least read the T&Cs carefully before you start playing, to make sure you know what to expect.
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Please allow me to ask you a few questions, so I can understand the whole situation completely. I have referred buy a friend he mentioned that yous assist with casino disputes. Due to the aforementioned reasons, this complaint will now be rejected. Just to keep you updated, this case is once more being discussed internally today regarding the latest evidence and I will post our response immediately thereafter. We are currently awaiting additional information from the player and will update here accordingly.
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My support team are literally saying your post code is wrong.. We had to edit it because you can’t seem to understand something so simple. They told me 7 days between withdrawal requests with limit of4200 a week, which is exactly what i have done and been screwed up by them. Click on the ‘Responsible Game’ text in the footer area to be taken to the page that tells you more about the responsible gambling tools available. The website allows you to set loss limits and self exclude for a specific period of time. Browse all bonuses offered by ViperSpin Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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The evidence provided by the casino is sufficient in supporting their claims and it seems they have acted in accordance with their terms and conditions regarding this case. We have reviewed the additional evidence provided by the casino and thoroughly reviewed the entire case once more. As we are still awaiting further information regarding the player’s transaction history from the casino, we will extend the timer one more time.
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He bets bigger, he bets every day and he withdraws big amounts of money in Australia. We would like to ask ViperSpin Casino to reply to this complaint. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating. I just want to know how a casino can not pay a person for their winnings. I do not have multiple accounts with Viperspin, they are completely making up stories. I’m happy to negotiate an amount to withdraw but I will not except that the casino is not paying me at all.
- At that stage I had informed Viperspin online support chat that I would like to close the original account as just created a new one.
- You have additionally received $4,500 AUD in bonuses since then, from wagering bonuses, to free spins, to daily cashbacks.
- The team will assign the complaint to the casino once the review is done and the casino’s review card created.
- The ViperWin mobile casino is compatible with the Android and iOS mobile platforms.
- Well, no wonder there is still no submitted complaint from this player so far.
- These conditions can significantly affect your ability to withdraw winnings.
- We only award this rating to casinos that are superbly well-rounded and excel in all categories.
- The complaint was resolved as the player’s account got reopen.
For larger withdrawals, the casino might ask for extra verification to make sure the money is going to the right person. You might need to provide ID or other documents if you haven’t already done so. Following these steps will ensure a smooth and efficient deposit process, allowing you to enjoy your gaming experience. All personal data is stored on a secure server that is guarded by firewalls to prevent any possibility of data theft.
You should also not rely on gambling winnings to provide for your daughter, this is the stages of becoming a problem gambler. We have processed Jovans withdrawal, which we we happy to provide any evidence of. See what other players have shared about their experience and find out whether this casino is a good option for you.
Play for real money at ViperWin casino and earn loyalty coins through its loyalty program. Play ‘N Go started operations in 2005 in Växjö, Sweden, and is today one of the most respected vendors in the industry. Its primary focus is game development for mobile; all its games are also, however, compatible with the desktop platform.
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- Based on all the evidence that has been provided by both parties, the decision has been made to discontinue our investigation of this complaint.
- The slots section on Viperspin Casino is naturally the biggest and the most visited.
- The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers.
- Play ‘N Go started operations in 2005 in Växjö, Sweden, and is today one of the most respected vendors in the industry.
- My account was approved successfully and happy to prove my identity again to eliminate that excuse.
- You only need to register an account and make your deposit.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I original was going to close this case however after reading your email I thought maybe still a chance, considering I don’t I have done anything wrong to trick or harm the casino business. Viperspin should pull up on his file when I last used my original account and when I first started to use my duplicate. @CasinoGuru please advise, unsure what to do, I original was going to close this complaint, however after reading your initial response email I will explain see what your thoughts are. I understand that you have term and conditions it’s plays responsibly to read it however let’s face it no really reads it.
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ViperWin Casino support can be contacted around the clock via both email and live chat. You can find the link to the Help Center at the bottom of the website. We checked the bottom of the Viper Win Casino website and found that this is a product by Estolio Limited. Estolio has been around in the online casino business for years. We also saw that they are licensed by the Philippine Amusement and Gaming Corporation which is a new off-shore license that comes from the Philippine government.
The player from Australia was blocked without further explanation. The complaint was closed as resolved after the casino and the player made a deal and the player received the promised money. The player from Australia shares their financial activity at ViperSpin casino, revealing a total deposit of $56,734 and $18,650 withdrawn, resulting in a loss of $38,084.
We recommend that you upgrade your device’s software to the newest version in order to prevent it from crashing or freezing up on you. A mobile responsive website is an absolute must in this day and age. A huge number of people gamble on their phones and tablets nowadays. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of ViperSpin Casino.
There is a wealth of information – from a snapshot of the welcome bonus to a listing of the games and a brief write-up about the casino – available on the home page. Multiple menus on each page guarantee seamless navigation across the website. We only award this rating to casinos that are superbly well-rounded and excel in all categories. When you sign up with Golden Crown-awarded casino, you can rest assured you are playing with only the best. Id also like to inform you that the amount has been paid in sence, and it was a just simple misunderstanding. Please can you remove my complaint or mark the issue as Resolved.
Based on all the evidence that has been provided by both parties, the decision has been made to discontinue our investigation of this complaint. After reviewing all the information provided, I would like to summarize this case. Trent, the bet logs are literally on the gaming provider…
According to the footer, the brand is owned by Estolio Limited and operates under an PAGCOR license. I just want to let everyone know that I have recieved my funds today by the casino there for I am happy with final decission as I would of done it my self right after getting the money. Simple question man, all i want is my money you can post whole conversation I did nothing bad, I was a little extra from time to time but I did give you guys 38k i just a bit over a year, so If asking for extra is a sin so be it.
So I am having hard time understanding why have the settings changed over last 7 days ? But I am glad this has reached the highest people and I will get it sorted and paid out, its just that my kid will have to wait fir extra 3 days to see me instead. The player from Australia had attempted a withdrawal of $20,000 from ViperSpin Casino, but was denied due to a duplicate account he had made when he was unable to access his original account. Although ViperSpin had agreed to refund the deposits made on the second account as a courtesy, they had refused to process the withdrawal. They had offered the player the option of reopening his new account and removing the original one, but the player remained dissatisfied.
It’s advisable for players to factor this in when making their casino choices. A number of games from Spinomenal use the MegawaysTM game mechanic as well, under license from Big Time Gaming (BTG), to give you up to 117,649 different ways to score wins. Viperspin you have given me bonus of 5k however that incorrect you give me sum of 1.4K in bonus cash to settle this dispute and the rest of the bonus where for my recent deposit as cash back?
We have been incredibly generous in what we’ve given you, one that I can assure you majority of online casinos would not do. So I you have paid me $4,554 you gave 1.4K in bonus which I never won or withdrew from I think 3k is fair, your casino still is coming out on top buy miles with my winnings you have taken, and also all my recent deposit. I just very tired and would like to put this to bed please. Roman had explained to me that my winnings cannot be paid out due to the breach, however told me that all my deposits on my secondary account will be refunds as a courtesy made as if it sound like they were doing me a favour. My initial deposit I have made equivalent to around $4,600.00 so I had agree to them term think that that’s the best result I was going to receive. We feel it’s fair to offer the player a refund of deposits, which is a lot more then most would do.
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You received all of your original deposits back, and have played 3 months afterwards continually depositing + withdrawing. I follow this twitch streamer called Aus slots reached out to him to see if he could help resolve this issue. Viperspin as told the streamer they will offer to reopen my account and delete my original account if I would like. So i was a little bit confused I thought that was original what i requested when chat with the online Viperspin chat team when closing the original account. Initially, you stated that you did not open a second account, but as well as confirming that the Gmail address used to open this account was yours, you also later stated that you may have opened a second account accidentally.